Problems with Shampooing and Conditioning
A: Probably 90% of the problems that arise when giving a client a shampoo/conditioner treatment are due to operator error. The stylist doesn't have proper control over the equipment and sprays the client with water, is careless and gets product into a client's eyes, etc.
Anytime you encounter a problem, the first person to be notified is the person in charge of the facility. At school, this is your instructor. In a salon setting, this would be the hair salon owner or manager. These people are responsible for the incidents that happen in their facility, for appeasing clients who are annoyed or angered by operator errors, and for replacing/repairing malfunctioning equipment.
If you feel that there is a problem at the facility you are working in (whether school or salon) and you have reported such things as faulty equipment, or improper sanitation procedures with no results, you should consider reporting to your local health department, which inspects salons and insures that operations are up to local codes for health and safety of customers.
If you are in school, you may prefer to take your concerns to the administration department before consulting any outside agency. Most schools have auditors who will review and investigate students' complaints regarding the facilities and curriculum.
In addition, with regard to schools that teach cosmetology, most schools that offer services to the public have posted notification to the public that they are receiving heavily discounted services so that the students can get practice with actual human clients. The clients, therefore, know that the students may make mistakes and should be prepared to be patient and understanding.
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See also:
The pros and cons of being a hairdresser
Talents and skills to become a good hairdresser